Cancellation & Refund Policy
At Shopping Baazar, we aim to offer a fast, efficient, and hassle-free shopping experience. If you wish to cancel or request a refund, we have a straightforward process in place to ensure your satisfaction. Please read the following policy for more details.
1. Order Cancellation
Before Delivery:
- Instant Cancellation: You can cancel your order within 5 minutes of placing it before processing begins.
- How to Cancel: Use the cancellation option on our app or website, or contact our support team at [support phone number/email].
- No Charge for Cancellation: Cancellations within 5 minutes are free of charge.
After Dispatch:
- Cancellation After Dispatch: If your order is already dispatched, it cannot be canceled.
- Option for Refusal: If you are unavailable at delivery, you may refuse the order. Refunds will be processed after the return, deducting any applicable charges.
2. Refund Policy
Refund Eligibility:
- Damaged or Defective Items: Notify us within 24 hours with a picture of the product. We’ll arrange a replacement or refund.
- Incorrect Items: If you receive the wrong item, we’ll provide a replacement or refund upon notification within 24 hours.
- Refund for Cancellations: Canceled orders before dispatch will receive a full refund.
Refund Process:
- Processing Time: Refunds take 3-5 business days after confirmation.
- Refund Confirmation: You’ll receive a notification once the refund is processed.
- Refund Methods: Refunds will be processed back to the original payment method or bank transfer for COD orders.
3. Return & Pickup Process
- Free Pickup: Damaged or incorrect items qualify for a free return pickup.
- Self-Return Option: Drop off the product at an authorized center or partner store. Contact support for guidance.
4. Non-Refundable Conditions
- Customer Unavailability: Delivery fees may not be refunded if you’re unavailable to receive the order.
- Perishable Goods: Delivered perishable items are non-returnable unless defective or damaged.
5. Customer Support for Cancellations and Refunds
Contact Us:
- Email: info@shoppingbaazar.com
- Website: www.shoppingbaazar.com
- Support Hours: [operating hours]
Important Notes:
- Cancellation Fees: Applicable in specific cases and communicated in advance.
- Promotional Offers: Terms may vary for orders with discounts or coupons.
- Refund Delays: Processing may take longer during peak seasons.
