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Shipping and Delivery Policy

At Shopping Baazar, we are committed to providing fast, reliable, and convenient delivery of your orders within 45 minutes. We aim to make sure that your shopping experience is seamless, and your items reach you as quickly as possible. Please read through our shipping and delivery policy for more details.

1. Delivery Timeframe

- Standard Delivery Time: We guarantee delivery within 45 minutes of order confirmation, subject to stock availability and delivery location within our serviceable areas.
- Exceptions: In rare cases, delivery might be delayed due to unforeseen circumstances such as traffic, weather conditions, or stock shortages. We will notify you immediately if there’s any delay, and we will do our best to get your order to you as quickly as possible.

2. Serviceable Areas

- Delivery Radius: We currently deliver within a X km radius from our warehouses or stores. Deliveries outside of this radius may not be available at this time.
- Delivery Zones: Our 45-minute delivery promise applies only to areas within our serviceable zones. If your delivery address falls outside these zones, you may be informed about alternative delivery options or longer delivery times.

3. Order Confirmation and Processing

- Order Processing Time: Orders are processed immediately after you place them, and we strive to dispatch your order as soon as possible. If you order before [cut-off time], we will aim to deliver within 45 minutes.
- Order Cutoff: Any orders placed after [cut-off time] might be processed the next available day, but we will strive to deliver them as soon as possible.

4. Delivery Fees

- Standard Delivery Fee: We charge a nominal delivery fee for all orders. Delivery fees are calculated based on your delivery location and the size of your order.
- Free Delivery: We offer free delivery on orders above [X amount]. Please check our website or app for any ongoing offers or discounts.

5. Delivery Process

- Real-Time Tracking: Once your order is dispatched, you will receive an SMS or app notification with a tracking link. You can track your delivery in real-time, and we’ll provide estimated arrival times.
- Delivery Confirmation: Upon successful delivery, you will receive a confirmation message along with a prompt to rate your delivery experience.

6. Delivery Availability

- Working Hours: We operate our delivery services between [operating hours, e.g., 9 AM - 10 PM], and all orders must be placed within these hours for 45-minute delivery. Orders placed outside these hours may be scheduled for delivery the next available day.
- Unavailable Items: If any item in your order is out of stock, we will notify you immediately and either substitute it with a similar product or cancel that item from your order. We will ensure your order is completed to your satisfaction.

7. Handling Delays

- Unforeseen Delays: In the event of delays caused by weather, traffic, or other logistical issues, we will notify you via SMS, email, or app notification as soon as possible. We will provide a revised delivery window if required.
- Customer Support: If your delivery is delayed or if you have any concerns, please contact our customer support team at [support phone number/email]. We’ll work to resolve any issues as quickly as possible.

8. Delivery Policy for Special Cases

- Missing Packages: If your package is lost during the delivery process, we will investigate the issue and ensure that your order is either replaced or refunded. We take all necessary steps to ensure that this does not happen.
- Incorrect Delivery Address: Please double-check your delivery address before placing an order. If the address provided is incorrect and delivery cannot be completed, additional charges may apply for re-delivery.

9. Returns and Exchanges

- Order Issues: If the product you receive is damaged, defective, or incorrect, please contact us immediately so that we can arrange for a return or exchange. Returns are accepted within [X days] of delivery.
- Return Pickup: We offer a free return pickup within the serviceable area for eligible products. If your order qualifies for return, our team will arrange the pickup.

10. Customer Satisfaction

- Your Feedback Matters: We highly value your feedback. After your order is delivered, we will send you a request to rate your delivery experience. This helps us improve our services and serve you better.
- Satisfaction Guarantee: We are committed to delivering a high-quality shopping experience. If for any reason, you are not satisfied with our service, please reach out to our support team, and we will do our best to resolve the issue.

Contact Us

If you have any questions about our shipping and delivery process, please feel free to contact our customer support team:
- Email: support@shoppingbaazar.com
- Website: www.shoppingbaazar.com

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